Good to know before your stay
To view our opening hours, click here.
Observe that there are no hotel rooms in the castle, which is being used as a restaurant. Living quarters will be in different buildings within walking distance in the area. If you have any mobility issues, please let us know. To avoid stairs, you will need a room at the entry level. There is an outside elevator at the castle, but no elevator at the hotel (two stairs). Pets are only allowed in a few of our hotel rooms (must be booked in advance). Please note that pets are not allowed in the restaurant (the castle) nor in other meeting rooms.
| Arrival | You will be able to check in at 15.00 (3 pm) |
| Departure | Latest at 10.00 am on weekdays, 11.00 saturdays, 12.00 sundays (11.00 Sundays during summer). Other times may occur, if that happens you will be notified during your booking and when you check in. |
| Bar | There is a bar at the castle. A small selection of beer, wine, cider, liquor and snacks are available at the hotel reception. |
| Luggage storage | Available in the hotel reception. |
| Fire alarms | Contact the reception if you are hearing impaired. Fire alarms will go off in case of a fire. Assembly point is on the grass next to the hotel reception parking lot. |
| Electric chargers for cars | 10 new charging stations available. The chargers are 11 kW. Price SEK 5 per started kWh. Own cable required. Contact reception to start charging. |
| Breakfast | Breakfast will be served at the castle. Occasionally it will be served in the hotel building. Talk with the reception when you check in. |
| Hair dryer | Either in the bedside table or mounted in the bathroom. |
| Internet | Free wifi, please choose “Sundbyholm Guest”. |
| Dry cleaning | Laundry bags are available in the reception. Prices for dry cleaning depend on type of garment. |
| Environmental certification | The hotel is certified with the Nordic Ecolabel (The Swan) |
| Keys | Keys are kept throughout your stay. |
| Emergency exits | Marked with green Exit-signs. |
| Parking | Parking is free |
| Mail/Post cards | Leave at the reception and let us know. |
| Reception | To contact the reception or our night guard on duty, please dial 9 on your room telephone. The reception is closed during the night. |
| Restaurant | If you’ve booked accommodation with breakfast and want to eat in the restaurant, you must book a table before you arrive to be guaranteed a table. If you’ve booked a weekend package where the food is included we will automatically book a table in the restaurant for you. |
| Room service | In addition to the cost of the products ordered, there is an extra room service fee of 150 SEK per room. Please contact the reception. |
| Smoking | Smoking inside is absolutely forbidden. A room sanitation fee of SEK 3500 will be charged and if the fire alarm goes off, an additional of at least SEK 7500 will be charged for the fire brigade. |
| Ironing | A room for ironing is two stairs down in the main hotel building. Junior suites and suites often have their own irons and ironing boards in the closet. |
| Beds | Most hotel rooms have two 90 cm wide eco-labeled beds from Bed Factory, while a few hotel rooms have non-eco-labeled beds from Carpe Diem in the same size. In the Pavilion’s double room there are two 105 cm wide Eken beds. All of the hotel’s beds have spring mattresses and a mattress topper that is 7.5-10 cm thick. In some junior suites there are n on-separable beds which are 160 cm wide, while the single room in the junior suites are always 105 cm wide. |
| Taxi |
Eskilstuna Taxi (+4616 – 13 77 70): A single trip to or from Eskilstuna train station cost a bit over 300 SEK if you ask the driver for a fixed price instead of the taxameter. |
| Telephone | Dial 0 for an external line and 9 to the reception. External calls are charged. |
| TV |
In all rooms |
| Wake-up call |
Order a wake-up call from the room phone: |
To view our opening hours, click here.
Observe that there are no hotel rooms in the castle (unless you happen to be a castle ghost), which is being used as a restaurant. Living quarters will be in different buildings within walking distance in the area. If you have any mobility issues, please let us know. To avoid stairs, you will need a room at the entry level. There is an outside elevator at the castle, but no elevator at the hotel (two stairs).
